To improve our system's security and assist with authenticating the users of our system, we have brought in two-factor authentication. This will mean that when you log in to Wilbur, you will be required to enter your password as well as an authentication app code. Two-factor authentication may be required for your user profile or it could be an opt-in feature, this is determined by the Insurers that you have access to.

Setup Two-factor Authentication

• You will see your name in the top right-hand corner, click this and a drop-down menu will display.
• Select ‘Openid Profile’ from the available options
• From the left-hand side menu select ‘Two-factor auth’
• Click the ‘Authentication app’ button

• If you do not have an authentication app on your mobile device (e.g. Microsoft Authenticator, Google Authenticator, Twilio Authy and 1password) then you will need to download it:
  • On your mobile device, open the application store
    Note: for Android, this is called the “Google Play Store” and for iOS, this is called the “App Store”
  • Depending on your preference or device, search for “Microsoft Authenticator” or “Google Authenticator”
    Note: Windows phones/devices are only able to download and use the “Microsoft Authenticator” Application
  • Download the selected application, ensuring it is one of these two applications:

• Open the newly installed application and follow the steps on the screen to set up your account (if applicable).

• Open the authentication application on your mobile device and press the ‘+’ button to add a new login to your authentication profile

• You can manually enter the “2FA KEY” or use your mobile device’s camera to scan the QR code.
  Note: If you are manually entering the “2FA KEY” then you will also be asked to give the account a “Name”, we recommend “Wilbur”. You can edit this at a later date.

• Upon doing this a new login will be displayed in the list titled “ClaimLogik IDS4 (your email address)” on your mobile device with a six-digit code and a count downtimer (usually from 30 seconds)

• Wait until the counter hits “0” and then restarts, then input this code into the available field in Wilbur
• Click the ‘Activate’ button
  Note: you will need to click the ‘Activate’ button before the counter hits “0”, otherwise the code will expire and you will need to use the new code provided.
• Confirmation that the two-factor authentication has been set up on your profile will be displayed
• Copy the recovery codes and store them somewhere safe on your device or write them down in a personal file
  Note: These can be used when you do not have access to the Authenticator application.

Sign in with Two-factor Authentication

Upon completing the setup outlined in the previous section, you will now be able to sign into Wilbur using two-factor Authentication.

• Navigate to the login page of Wilbur
• Enter your credentials into the available fields
• Click the ‘Sign in’ button
• You will be taken to a new screen where you are required to enter an “Authenticator code”
• Open the Authenticator application on your mobile device
• Scroll down to the login with the title “ClaimLogik IDS4 (your email address)”

• Wait until the counter hits “0” and then restarts, then input this code into the available field in Wilbur
• Click the ‘Login’ button
  Note: you will need to click the ‘Login’ button before the counter hits “0”, otherwise the code will expire and you will need to use the new code provided. If you do not have access to the Authentication app, then click ‘login with a recovery code’. You will then be able to input one of the recovery codes you were provided when you activated two-factor authentication.

Setting up Two-factor Authentication via text

To continue improving our system's security and assist with authenticating the users of our system, we have brought in two-factor authentication via text.

• You will see your name in the top right-hand corner, click this and a drop-down menu will display.
• Select ‘Openid Profile’ from the available options
• From the left-hand side menu select ‘Two-factor auth’
• Add your phone number in the 'Phone Number' section

• Verify the Phone Number (you will receive a text to the number inserted in the above step)
• Save and exit